Privacy Notice

Your Privacy Matters

Operator’s (hereinafter also “we”) mission is to give our customers a unique player experience through innovation, top-class products, transparency and customer care. Central to this mission is our commitment to be transparent about the data we collect about You, how it is being used and with whom it is shared.

This Privacy Policy (hereinafter the “Policy”) applies when You use our Services (described below).

We offer You choices about the data we collect, use and share as described in this Privacy Policy and our Cookie Polic y.

Introduction

The Operator process Personal Data (“Personal Data” or “Data” ) under this Policy and in accordance with applicable laws, including the General Data Protection Regulation (2016/679) (“GDPR”) and the applicable national data protection laws, as applicable towards the data controller as specified in this Policy.

Reference in this Policy to “Personal Data” means any information that can be used to directly or indirectly uniquely identify, contact or locate You as a private individual.

Our Customers share their Personal Data in order to take part in our Services (enlisted below).

Services

This Policy applies to Coolbet.com, Coolbet branded applications and other Coolbet-related sites, apps, communications and services (“Services”).

We are an online gaming company, which offers Services including but not limited to Sportsbook, Casino and Poker. Our Policy applies to any Customer or visitor to our Services.

Data Controller and Contracting Parties

Polar Limited will be the controller of Your Personal Data provided to, collected by or for, or processed in connection with our Services.

Polar Limited

Registry code: C 87805

License number: MGA/B2C/681/2019

Address: Regent House, Office 21, Bisazza Street, Sliema SLM1640, Malta.

E-mail: privacy@coolbet.com

As a Visitor or User of our Services, the collection, use and sharing of Your Personal Data are subject to this Policy (which includes our Cookie Policy  and other documents referenced in this Policy) and updates.

Legal Basis for Processing

We will only collect and process Personal Data about You when we have a legal basis.

Please see the detailed information about the legal basis and Personal Data being processed for each processing purpose referred to below in Clauses 1 and 2 of this Policy.

We limit the processing of Your Personal Data to the scope of purpose for which the Data was collected.

Where we rely on Your consent to process Personal Data, You have the right to withdraw Your consent at any time and where we rely on legitimate interests, You have the right to object. If You have any questions about the legal basis upon which we collect and use Your Personal Data, please contact our customer support by writing an email to support@coolbet.com or to our Data Protection Officer via privacy@coolbet.com.

Changes to this Policy

The Operator can modify this Policy, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide You the opportunity to review the changes before they become effective.

You acknowledge that Your continued use of our Services after we publish or send a notice about our changes to this Policy means that the collection, use and sharing of Your Personal Data is subject to the updated Privacy Policy.

  1. Categories of Personal Data we process, the purpose and legal basis for the processing
  • 1. Data You Provide To Us

We will process your email address when you sign up for our newsletter. The purpose of processing your email address is to provide you with our newsletter service. The legal basis for processing this data is your consent obtained through the sign-up process.

  • 2. Cookies

As further described in our Cookie Policy , we use cookies (Google Analytics) to recognize You and/or your device(s) on, off and across different Services and devices. You can control cookies through Your browser settings and other tools. You can also opt out from our use of cookies and similar technologies that track Your behaviour on the sites of others for third-party advertising.

  • 3. Analytic Data

We process analytic data to have a better understanding of how you use the website. The legal basis is Our legitimate interest in learning how to offer a better service and user experience to You.

  1. How We Use Your Data
  • 1. Marketing

We use the email address that You have provided to us and based on the consent that You have provided (Article 6(1)(a) in the GDPR), to deliver personalized and relevant marketing information to you through our newletters. We may analyze the effectiveness of different past marketing campaigns about You in order to deliver even more personalized offerings and suggestions. When You opt-in to receive email then it has to be clearly understood that You accept de-personalized profiling and automated decision-making. Meaning, we use aggregated Data that is not personally identifiable, in order to know which sports, games or emails You may like and we use both analytical and automated tools in order to process this Data. Based on this processing and profiling, we deliver the relevant content or product offering to You, via Your email address.

The automated decision described above usually takes place without the intervention of the Operator’s employee. You have the right to obtain an intervention of an Operator’s employee in regard to the decision making; express Your point of view in regard to such decision and contest the decision.

  • 2. Developing Services and Research

Service development

We use Data to conduct research and planning for further development of our Services in order to provide You and others with a better, more intuitive and personalized experience, to drive loyalty, growth and engagement with our Services. The legal basis for the processing of Personal Data in this case is Article 6(1)(f) in the GDPR – the legitimate interest of the Operator to improve customer experience.

  1. The Recipients of Your Personal Data

Third Parties We Use

According to Article 14 of the GDPR, the Operator hereby enlists all third parties we use in order to perform tasks or processes to meet necessary operational activities:

Email Provider: We use a third-party email provider for automating our email process and to be more analytical. When it comes to Personal Data, then we only share Your email address with them. We have made sure that our email provider is GDPR compliant and is a safe and trustworthy third-party service to use. Your Data will be deleted upon our request from their servers. In order not to receive any email from us, you can opt out of our newsletters by sending an email to support@coolbet.com. The Operator uses this service in order to perform its internal marketing objectives, reach the Customers with the relevant message, and offer products or updates.

  1. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes we collected it for. Once your consent is withdrawn, we will promptly delete your email address from our records, unless we are legally required to retain it for a longer period.

  1. Your Rights as a Data Subject

You have the right to access Personal Data held by us about You. You also have the right to demand termination of processing of Personal Data and correction, and deletion of Personal Data unless exercising such right is restricted by Applicable Laws or by the internal policy that we have set out in this Policy and by what is required for us to fulfil our Service obligations.

You can exercise your rights by contacting us in writing at support@coolbet.com and we will respond to any enquiries as soon as possible, but no later than within 30 calendar days from receiving your request.

We will consider Your request in accordance with Applicable Laws.

You also have the right to file a complaint with the Norwegian Data Protection Authority: Datatilsynet; address: P.O. Box 458 Sentrum, NO-0105 Oslo

  1. Security

We have taken the appropriate technical and organizational measures to ensure the secure processing of Your Personal Data. Your Data will be processed in such a manner to ensure confidentiality and Data integrity.

The Operator implements security standards to safeguard and protect Your Data. We regularly monitor our systems for possible vulnerabilities and attacks, including penetration testing, educating our employees by trained professionals and using all proportionate security measures for our network and infrastructure.

However, we cannot warrant the security of any information that You send us. There is no guarantee that Data may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards

  1. The Location of the Processing of Your Personal Data

The Operator does not transfer Your Personal Data outside of the European Union (EU) or European Economic Area (EEA). In case Your Personal Data is transferred outside of the EU or EEA, the Operator will only transfer Your Personal Data if:

  • the country to which the Personal Data will be transferred has been granted a European Commission adequacy decision: or
  • we have put in place appropriate safeguards in respect of the transfer, for example we have entered into EU standard contractual clauses and required additional safeguards with the recipient, or the recipient is a party to binding corporate rules approved by an EU authority.

You can request more information about the safeguards that we have put in place in respect of the transfer of Personal Data by contacting us as privacy@coolbet.com.

  1. Contact Information

If you have questions or complaints regarding this Policy, please contact our DPO (Data Protection Officer) at privacy@coolbet.com or by writing to our customer support, support@coolbet.com.